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Customer Experience Essentials


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SKU: 20230508-ONDEMAND-06 Category:


Everyone knows how important customer service is to not only your customer, but to your brand. In truth, customer service is only one aspect that lies within the customer experience. Your customer’s experience is the total sum of their interactions with you throughout their entire customer journey, and it starts well before they walk through your door or press add to cart online. This module will have you looking holistically at you customer’s journey and pinpointing where enhancements can be made to elevate their entire experience that will have them coming back for more.